FAQ

Important to note before exchanging your swimsuit

Your Malina must be exchanged within 10 days of receipt. Please note that your swimsuit should not have been worn, used or washed. If we receive a swimsuit that is not in its original condition we will not accept it and it will be returned to you at your own cost.

Step 1 : Preparing the exchange 

Take a sheet of paper and write the following information :

1. Your order number (You can find your order number on the invoice which you have received by email)
2. Buyer’s name 
3. Your email address
4. The reason of your exchange

Step 2 : Sending us back your swimsuit

When your package is ready, go to your local post office (Canada Post for Canada or USPS for the United states). Before sending your package make sure that there will be NO ADDITIONAL FEE charged to us.

At the post office, you will need to fill out a customs declaration. In this form, you need to indicate that the contents of your package is : SWIMSUIT – CANADIAN GOODS RETURNED TO CANADA. This information needs to be on the package (not inside).

Our address 

Malina Swimwear

216 Boulevard st-pierre Est

Caraquet, N-B, E1W 1B7, Canada

Step 3 : How to order your new Malina after your exchange

When we will receive your swimsuit, we will first verify that it meets our standards. Once that is confirmed, you will receive an email with a code to use to reorder the new size you need on our website. You also need to use the SAME EMAIL address as the one you used when placing your first order.

If the product that you want is currently out of stock, you can either wait for it to be back in stock or you can also choose to order a different product.

1. WASH

In order to maintain the highest quality for your Malina pieces, we highly recommend hand-washing in cold water only. Avoid dry-cleaning, and do not use chemical detergents.

2. RINSE

Rinse in cold water after use.

3. DRY

Dry your swimsuit flat.

4. AVOID SOME CONTACTS

Try to minimize the contact with oils and sunscreens.