Frequently Asked Questions
Orders are usually processed and shipped within 1 to 2 business days.
Shipping costs are fixed and established according to your delivery address.
*Regular shipping in Canada does not provide tracking number*
– Regular New-Brunswick 5$
– Regular parcel 8$ (5 – 7 days)
– Express 20$ (1 – 3 days)
– Regular parcel 15$ (7 – 9 days)
– Express 25$ (5 days)
– Regular parcel 28$ (2 to 5 weeks)
– Express 40$ (8 – 10 days)
Important to note before exchanging your swimsuit
Your Malina must be exchanged within 10 days of receipt. Please note that your swimsuit should not have been worn, used or washed. If we receive a swimsuit that is not in its original condition we will not accept it and it will be returned to you at your own cost.
Step 1 : Preparing the exchange
Take a sheet of paper and write the following information :
- Your order number (You can find your order number on the invoice which you have received by email)
- Buyer’s name
- Your email address
- The reason of your exchange
Step 2 : Sending us back your swimsuit
When your package is ready, go to your local post office (Canada Post for Canada or USPS for the United states). Before sending your package make sure that there will be NO ADDITIONAL FEE charged to us.
At the post office, you will need to fill out a customs declaration. In this form, you need to indicate that the contents of your package is : SWIMSUIT – CANADIAN GOODS RETURNED TO CANADA. This information needs to be on the package (not inside).
216 Boulevard st-pierre Est
Caraquet, N-B, E1W 1B7, Canada
Step 3 : How to order your new Malina after your exchange
When we will receive your swimsuit, we will first verify that it meets our standards. Once that is confirmed, you will receive an email with a code to use to reorder the new size you need on our website. You also need to use the SAME EMAIL address as the one you used when placing your first order.
If the product that you want is currently out of stock, you can either wait for it to be back in stock or you can also choose to order a different product.
WASH AND CARE
In order to maintain the highest quality for your Malina pieces, we highly recommend hand-washing in cold water only. Avoid dry-cleaning, and do not use chemical detergents.
Rinse in cold water after use.
Dry your swimsuit flat.
4. AVOID SOME CONTACTS
Try to minimize the contact with oils and sunscreens.
|Malina Swimwear – Size Chart|